Telus technical support - An Overview
Telus technical support - An Overview
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• At this time, I feel I am currently being misled and mistreated. Regardless of numerous phone calls and escalations, I continue to do not need clarity on my discount rates or a fair resolution to my fears.
Also, our telephone line to your house arrived down inside a windstorm one other night time, as did our neighbors. We do not use a landline anymore, although the cable is in the street and even now related on your home stop. I advised that They simply eliminate it entirely. They mentioned as I did not have an Energetic landline, they might not deliver a technician out to wash up the wire in the middle of the street.
Nonetheless, the best just happened. Following conversing with Telus business enterprise, I wasn't pleased with the prepare supplied and questioned to generally be tranferred towards the LOYALTY dept. She adjusted the cost of the info program but enhanced the price of the telephone for just a Web of -$one. WHAT A JOKE!!!
Have you ever tried out working with the web Chat? Go online to My TELUS as well as the the Chat icon will probably be with the lower proper in the window. Reply the questions on which kind of aid you require then preserve replying to the bot with "I want to speak to someone" until the bot offers up and passes the Chat to a person.
The TELUS workforce acknowledges that our do the job spans numerous Territories and Treaty regions and we are grateful for the normal Know-how Keepers and Elders who're with us today, whoever has gone right before us plus the youth that encourage us.
• In my conversation with Juan from the loyalty workforce, I used to be falsely accused of becoming discriminatory After i referenced Yet another department, which was extremely offensive and uncalled for. Juan afterwards apologized, saying which the knowledge was totally unacceptable.
Payment impacting variations would require a cell phone get in touch with but prior to accomplishing that, have you tried the payment arrangement selections on-line?
I am explained to to speak to Loyalty and backbone and however getting no where. I've managed to speak to 2 people that called by themselves supervisors in the Philippines, who couldn't help me.
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My specialist served me with my worry and answered all of my adhere to-up issues. You might have the ideal people today Performing for you!
The TELUS staff acknowledges that our do the job spans lots of Territories and Treaty locations and we've been grateful for the traditional Knowledge Keepers and Elders who're with us currently, all those who have gone just before us plus the youth that inspire us.
My skilled is a VERY individual gentleman. He taught me how to repair my difficulty in many effortless actions. What’s more, he guided me by means of every move, at times in excess of once. I am certainly grateful!
Looks like all we could do now is air our grievances with Telus customer service a community forum while in the hopes of somebody ready of authority can in fact do some thing about it.
I’ve never made use of such a service prior to, but it had been quick and really valuable. I spotted that my challenge was about to demolish my full holiday break, and you also basically saved me.